Pricing · how every invoice is built
Pay once to find out. Then decide on the fix.
For one visit fee a technician brings a meter to the machine and leaves you with an answer, not a hunch.
- ONE FEE
- buys the meter visit · then sits inside the repair total
- ON PAPER
- the total goes on the ticket first, and the panels stay on
- NONE
- hourly clock, mileage row or trip charge
- EPA 608 Universal: every tech certified
- Whirlpool-family and LG authorized service
- Sealed systems repaired in your kitchen
- Appliance repair license, Washington
- Seven days, eight to seven
Two numbers, both on paper before a screw turns.
The first number is the visit fee, identical on College St and out beyond Tenino, and dispatch names it when you book. That buys the technician’s time, the drive and a real measurement: an amp clamp on the compressor, a thermometer on the shelf, an ohmmeter across the element, a manometer on a propane line. A phone-call hunch buys none of that. Minutes later, once the broken part has a name, comes the second number, the price of the fix, written on the ticket with the visit fee already part of the sum. Read it and decide. Nothing gets added at the end, nobody runs a stopwatch, and that is the last talk of money during the visit.
- For one visit fee, a technician and a meter reach the machine anywhere in the ring
- The repair price goes on the ticket before any panel is removed
- A yes on the repair turns the visit fee into one slice of that price, never an add-on
- Turning the repair down caps your cost at the visit fee, and the findings are yours
- This site prints no repair prices because each one depends on what the meter shows
- When a part has to come by order, we return on our own schedule, still at the agreed price
- Nothing for mileage, a trip, a gravel road, a gate or a Saturday
What shifts the second number
The part. Swapping a door switch is one afternoon and replacing a sealed-system compressor is another entirely, with drain pumps and defrost heaters somewhere between. Most calls narrow to a single predictable part. If a job could go two ways, you hear about it before approving anything.
The setting. A stacked pair in a Hawks Prairie townhome closet, a dishwasher hard-plumbed under quartz in DuPont, a range on a Yelm propane line, a refrigerator boxed into a South Capitol remodel: each takes more time to open up and put back right. That time is already in the price, never a surcharge.
What leaves it alone. Distance, weather, Saturday appointments, gate codes and return trips all leave the price untouched. If a machine is beyond saving you hear it on the doorstep, and the visit fee covers that call, advice included.
Questions about money
What happens to the visit fee once I approve the repair?
It melts into the repair price, appearing as part of the one total on the invoice. It stays a separate charge only when you turn the repair down, and then it is the whole visit and you keep the diagnosis.
Can I get a quote by phone?
You can get a rough sense of small versus large, and that is where a phone call ends. The same washer full of water could have a lint-clogged pump, a burned-out pump or a control board that cut power to it, which makes three separate repairs. Measure first, then write it down.
We live at the end of a gravel road past Rainier. Do you charge more?
No. Inside the half-hour ring, a gravel road, a gate, a steep hill above the ferry town or a Saturday appointment adds nothing to the invoice, and there is no mileage row either.
What does a second visit for an ordered part cost?
Nothing more. We return on our own schedule and finish at the number you already approved.
Does the price shift with the season or my ZIP code?
Neither. The diagnosis costs one amount and each repair gets one written total, and that holds at every address on the route whether it is January or July.
When do I pay?
Once the machine has finished a full cycle in front of you. We take card, cash or check, and owners or managers who are away pay from the emailed invoice.
Warm fridge, a drum of standing water, a dryer that blows cool?
One call sets a two-hour window. The technician arrives with a meter, the fix is priced on the ticket with the visit fee already tucked into it, and the invoice spells out the warranty. Yelm and Ruddell Rd get identical terms.